The New IRDAI Rules - KYC in MOTOR Insurance

Know Your Customer (KYC) is a process that helps to verify the identity of customers. In the insurance industry, KYC is important as it helps to prevent fraud and ensures compliance with regulations. Recently, the Insurance Regulatory and Development Authority of India (IRDAI) has implemented new rules regarding KYC in motor insurance. As per the IRDAI guidelines, insurance companies must mandatorily follow KYC procedures before issuing any kind of general insurance policy, including motor insurance policies, to customers. 

The IRDAI has specified that the KYC process can be completed through electronic means, such as Aadhaar-based authentication, video KYC, or other electronic methods as well as via offline means. 

KYC norms for individuals have been put in place to ensure that the motor insurance policy is issued to the right person and to prevent fraud. Following are the KYC norms for individuals in car insurance: 

· Name of the individual: The individual is required to provide their full name as per their identity proof document.

· Address proof: The individual must provide valid address proof such as a utility bill, bank statement, or Aadhaar card.

· Identity proof: The individual must provide valid identity proof such as an Aadhaar card, PAN card, passport, or voter ID.

· Contact details: The individual must provide their contact details such as phone number and email address.

· Photograph: The individual must provide a passport-size photograph for the KYC process.

· Other documents: The insurer may require other documents such as income proof or occupation proof for KYC purposes.

 Please note that KYC norms must be followed for all types of general insurance policies. So, whether you are purchasing a third-party insurance policy or a comprehensive one, KYC norms must be followed.

The Insurance Regulatory and Development Authority of India (IRDAI) has mandated the use of digital KYC processes to ensure ease and convenience for customers. Following are the KYC methods accepted by IRDAI in vehicle insurance : 

• Aadhaar-based e-KYC: This method involves the use of an Aadhaar card for KYC purposes. The customer can provide their Aadhaar number and biometric authentication to complete the KYC process.

• PAN-based KYC: This method involves the use of the customer's Permanent Account Number (PAN) for KYC purposes. The customer needs to provide their PAN details along with a self-attested copy of their PAN card as identity proof. In addition, they also need to provide address proof documents such as a passport, voter ID, utility bills, etc. This method is accepted by IRDAI for both online and offline policies.

• Video KYC: This method involves the customer providing their KYC details via a video call with the insurer. The customer needs to have a device with a camera and internet connection to complete the video KYC process.

• Offline KYC: This method involves the submission of physical documents for KYC purposes. The customer needs to provide copies of their identity proof and address proof along with the KYC form.

• OTP-based e-KYC: This method involves the use of a One Time Password (OTP) sent to the customer's registered mobile number for KYC purposes. The customer needs to enter the OTP in the KYC form to complete the process.

It is important for customers to check with their insurer regarding the KYC methods accepted and complete the process as per the norms specified by IRDAI. This helps to ensure the authenticity of the third party or comprehensive insurance policy and the smooth processing of claims. 

The new IRDAI rules regarding KYC in motor insurance are aimed at improving the transparency and integrity of the insurance industry. By completing the KYC process, customers can ensure to a certain extent that their policy is genuine, and their claims will be processed smoothly. By complying with the KYC requirements, customers can have peace of mind knowing that their motor insurance policy is valid and can protect them in case of any untoward incident.